Additional Stair Charge for GreenSTORE Delivery

*For building without lift/elevator* We will charge HK$50 for each floor (stair between levels, up/down)

Our delivery team will contact with the customer before delivery, to confirm if there was a need for climbing stairs (*including climbing down*). The customer may opt for the service by paying the additional charge directly to our delivery team.

Within Hong Kong territory

The below regions can enjoy a free delivery service for purchase over a certain amount*#

  • Hong Kong Island, Kowloon, New Territories: HK$500 or above
  • Tung Chung: HK$1,000 or above
  • Outlying Islands, Ma Wan, Discovery Bay and villages: HK$2,000 or above

  • *Extra delivery charge for purchase below specified (price after discount) will be applied as following:

  • Hong Kong Island, Kowloon, New Territories: HK$100
  • Tung Chung: HK$200
  • Outlying Islands, Ma Wan, Discovery Bay and villages: HK$500

    #To ensure clients can receive the goods at the earliest, third party delivery services (freight collect only), e.g S.F. Express.

  • Please contact 2421 0203 or email enquiry@johnson-group.com.hk for extra delivery charges of other unmentioned remote areas.

    S.F. Express

    EF. Locker Self-pickup (Free delivery over $500, Pay on Delivery/Collect below $500):
    EF. Locker Locations

    S.F. Stores Self-pickup (Free delivery over $500, Pay on Delivery/Collect below $500):
    SF Store Address
    Service Partner Address

    *Liquid product with volume higher than 3 liters cannot be delivered by SF Express (including EF Locker & SF Store).

    GreenSTORE's delivery team will be handling the orders.

    Self Pick-up

    We will contact clients to schedule the self pick-up date and time within 7-14 working days upon receipt of the order. 

    Business Hours: Monday - Friday | 9:00am-6:00pm | Saturday, Sunday & Public holidays Closed

    International Shipping

    We provide international delivery service but delivery fees depends on the product quantity and delivery destination. Please contact us at +852 2481 3988 / enquiry@johnson-group.com.hk before placing order.

    Customs, Duties, and Taxes

    • Import duties and taxes and all other derivative fees are paid by the buyer
    • No returns or exchanges will be accepted for overseas purchases. Please check the specifications and size of the product before placing an order
    • Buyers must comply with the import regulations and restrictions (on prohibited items, etc.) of the receiving country (region), otherwise the buyer will be liable for the relevant legal issues

    Delivery Time

    Your order will be processed and sent out within 7-14 working days after payment is confirmed.

    Please note that some items need to pre-order. The delivery time and product availability of pre-order items might vary and depend on suppliers and locations and production availability.

    Please contact 2421 0203, or email enquiry@johnson-group.com.hk for more details about specific products.

    Do I have to sign for my package?

    To protect the interest of our customers, we require customers to verify their identities and to sign off the package.