Free Delivery with purchase of $500 or above ; Use Your Consumption Voucher by Paying With AlipayHK, Wechat Pay HK or Tap & Go!

Additional Stair Charge for GreenSTORE Delivery

*For building without lift/elevator* We will charge HK$50 for each floor (stair between levels, up/down)

Our delivery team will contact with the customer before delivery, to confirm if there was a need for climbing stairs (*including climbing down*). The customer may opt for the service by paying the additional charge directly to our delivery team.

Within Hong Kong territory

The below regions can enjoy a free delivery service for purchase over a certain amount*#

  • Hong Kong Island, Kowloon, New Territories: HK$500 or above
  • Tung Chung: HK$1,000 or above
  • Outlying Islands, Ma Wan, Discovery Bay and villages: HK$2,000 or above

  • *Extra delivery charge for purchase below specified (price after discount) will be applied as following:

  • Hong Kong Island, Kowloon, New Territories: HK$100
  • Tung Chung: HK$200
  • Outlying Islands, Ma Wan, Discovery Bay and villages: HK$500

    #To ensure clients can receive the goods at the earliest, third party delivery services (freight collect only), e.g S.F. Express.

  • Please contact 2421 0203 or email for extra delivery charges of other unmentioned remote areas.

    S.F. Express

    EF. Locker Self-pickup (Free delivery over $500, Pay on Delivery/Collect below $500):
    EF. Locker Locations

    S.F. Stores Self-pickup (Free delivery over $500, Pay on Delivery/Collect below $500):
    SF Store Address
    Service Partner Address

    *Liquid product with volume higher than 3 liters cannot be delivered by SF Express (including EF Locker & SF Store).

    GreenSTORE's delivery team will be handling the orders.

    Self Pick-up

    We will contact clients to schedule the self pick-up date and time within 7-14 working days upon receipt of the order. 

    Business Hours: Monday - Friday | 9:00am-6:00pm | Saturday, Sunday & Public holidays Closed

    International Shipping

    We provide international delivery service but delivery fees depends on the product quantity and delivery destination. Please contact us at +852 2481 3988/ before placing order.

    Customs, Duties, and Taxes

    All customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. You are responsible for assuring that the product can be lawfully imported to the destination country and must comply with all laws and regulations of the destination country.

    Delivery Time

    Your order will be processed and sent out within 7-14 working days after payment is confirmed.

    Please note that some items need to pre-order. The delivery time and product availability of pre-order items might vary and depend on suppliers and locations and production availability.

    Please contact 2421 0203, or email for more details about specific products.

    Do I have to sign for my package?

    To protect the interest of our customers, we require customers to verify their identities and to sign off the package.